When accessing and using this website you are agreeing to our terms and conditions.
All images, content and our exclusive handmade designs are Copyright ©2013-2020 Creative Blossom. All rights reserved.
Creative Blossom is committed to protecting your privacy and we will only use the information that we collect about you to process your order. The type of information we will hold about you includes:
- your name
- phone number
- email address
This information will be used to dispatch your order and for notifications about your order, such as processing and dispatch info etc.
Cookies are small files or pieces of information stored by the browser on the hard drive of your computer or device. Our cookies or those of our third parties DO NOT store your personal information.
- Allow you to browse and add products to the shopping cart effectively.
- Make payments
- Website Statistics - Track sales and site visitors.
You can turn cookies off through your own website browser but this may affect the full functionality of our website.
All products are described as accurately as possible with accurate detailing on the relevant product page. All of our products are handmade to order. Personalisation details shown on product pictures are intended as examples. We reserve the right to amend product descriptions at any time.
You must ensure that personalised details are correctly entered into our Personalisation box at the time of order. Any mistakes made by you can be rectified if we are notified within 24hours.
Any mistakes made by us will be rectified but must be reported to us within 24 hours of receiving the goods. Please note, we DO NOT print details that include: defamatory, offensive, threatening, indecent, inflammatory or discriminatory content.
DELAYS IN TRANSIT LOST OR DAMAGED ITEMS
You will recieve notification by email when your order has been dispatched. Once dispatched, we cannot control the delivery timescales of Royal Mail or our couriers, if your order does not arrive when expected we urge you to wait a few more days in case your order comes slightly later. In the unfortunate event that your order has been damaged whilst in transit you must report this to us within 24 hours of receiving your order, photographic evidence of the damage will be required via an email attachment.
All our products are handmade to order, we therefore do not accept returns in compliance with the Consumer Contracts Regulations Part 3, Section 28 (b), however should your item be damaged in transit or for personalised items, have a spelling error it will be replaced.
Items that are NOT custom made or personalised can be returned to us within 7 WORKING days for a full refund. The return postage cost is met by you the customer. Items must be returned to us in the original packaging and in a re-saleable condition.
It is advised that you use a Courier next day service that will provide you with a tracking number. This will evidence your return has been received by us. All intended returns must be reported to us in writing (i.e: by email) within 48 hours of receipt.
In compliance with the Consumer Contracts Regulations Part 3, Section 28 (b), we do not accept cancellations for our handmade to order or personalised items, however if you need to make any changes to your order if we are contacted in time, we will make the necessary alteration.
CHANGES TO THESE TERMS
We reserve the right to update and make alterations to these terms at any time to ensure we keep updated with current policy and legislation. By using our website you accept that you will be responsible for ensuring you stay updated with any changes to our terms.
Creative Blossom will not be held responsible for any incidents arising from the misuse of any products purchased from us.